Jayland Group Privacy Policy
1. Privacy Policy
Jayland Group (“we”, “us” and “our”) is committed to protecting the confidentiality and security of your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act). It also outlines how you can access or correct your personal information, make an enquiry, or lodge a complaint.
This Privacy Policy does not apply to the handling of personal information relating to employees or job applicants. Please contact us if you require further information regarding how we manage personal information in those circumstances.
By accessing or using the Jayland Group website at https://jayland.co (Website), you agree to be bound by this Privacy Policy.
2. Collecting Personal Information
2.1 What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The personal information we collect is limited to information that is reasonably necessary for our business activities and typically includes your name, contact details and information you choose to provide when communicating with us.
2.2 Types of personal information we collect
The types of personal information we may collect include:
your first name and surname
your email address
your phone number (if provided)
information you choose to include when submitting an enquiry or message through the Website contact form
correspondence you have with us
We do not collect sensitive information or payment details through the Website.
2.3 How we use your personal information
We only collect personal information that is reasonably necessary for our functions and activities.
We may collect, hold, use and disclose your personal information for the following purposes:
to respond to enquiries submitted via the Website
to communicate with you in relation to your enquiry
to provide information about our projects, developments, products or services
to maintain internal records and business operations
to improve our Website and customer experience
Contact forms
When you submit an enquiry via the Website, we collect your name, email address, and any information you choose to include in the message. This information is used solely to respond to your enquiry and for related follow-up communications.
Marketing communications
Where permitted by law, we may send you marketing or promotional communications that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Analytics
The Website may use analytics tools such as Google Analytics or similar services to monitor usage, performance and user engagement.
These tools may collect technical and usage information such as browser type, device information, pages visited and time spent on the Website. This information is used to improve the Website and understand how it is used.
By using the Website, you consent to the use of these analytics tools.
2.4 How we collect personal information
We collect personal information in lawful and fair ways, including:
directly from you when you submit information via the Website or communicate with us
indirectly through our service providers (such as website hosting and analytics providers)
automatically through cookies, server logs and similar technologies
If we receive personal information that we did not request, we will only retain it where it is reasonably necessary for our business activities and lawful to do so. Otherwise, it will be destroyed or de-identified.
3. Use and disclosure of personal information
We use and disclose personal information only for the purposes outlined in this Privacy Policy, or for related purposes that you would reasonably expect, unless you have consented otherwise or disclosure is required by law.
Your personal information may be disclosed to third parties who:
provide services to us (such as IT, website hosting or professional advisers)
are government authorities, regulators, law enforcement agencies or courts where required by law
act as your authorised representatives
We may also use or disclose personal information in connection with suspected unlawful activity, misconduct or fraud, or as part of a business restructure, sale or acquisition.
4. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy form. We maintain appropriate physical, electronic and administrative safeguards to protect personal information.
When personal information is no longer required for business or legal purposes, we take reasonable steps to destroy or permanently de-identify it.
However, transmission of information over the Internet is not completely secure. While we take reasonable steps to protect information, you acknowledge that any information transmitted to us online is done at your own risk.
5. Access and correction
5.1 Access
You have the right to request access to the personal information we hold about you. We will respond within a reasonable timeframe (generally within 30 days), subject to identity verification and legal limitations.
If access is refused, we will provide reasons where practicable and explain your options for making a complaint.
We generally do not charge for access requests, but may charge reasonable costs where requests are complex or resource-intensive.
5.2 Correction
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may request correction at any time.
We will take reasonable steps to correct the information within 30 days. There is no charge for correction requests.
If we do not agree that correction is required, we will add a statement noting your disagreement.
6. Privacy contact
If you have questions, wish to access or correct your personal information, or believe we have not complied with this Privacy Policy, please contact us at:
Jayland Group
2/5 Bayfield Street
Rosny Park TAS 7018
Email: privacy@jayland.co
We will investigate and respond to privacy enquiries or complaints within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
7. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business practices.
The current version will be available on our Website or provided on request.
Last updated: January 2026